Our Mission

To be the first class financial services institution with a major and profitable presence in our chosen markets.

Our Vision

To be the bank of choice to all our stakeholders in Zambia

Financially Strong

We are committed to building a presence in Sub-Saharan Africa by delivering strong and consistent financial performance that provides an appropriate rate of return to our Shareholders

Stakeholders Charter

Customer

We will provide true relationship banking based on mutual respect, Integrity, product innovation and service delivery by anticipating our customer’s requirements and responding to their business needs. We will provide cost effective, customer driven, market focused customized products and services.

Shareholder

We are committed to building a presence in Sub-Saharan Africa by delivering a strong and consistent financial performance that provides appropriate returns to our shareholders.

Good Employer

To sustain a working environment that attracts, retains and develops committed EMPLOYEES who share in the success of the Bank.

Employee

To Sustain a working environment that attracts retains and develops committed employees who desire to share in the success of the Bank.