What is the Call Centre

The Finance Bank Call Centre is a customer service centre that provides a means of interaction between customers and the bank. You can call the Call Centre for information and assistance on any product or service provided by the bank. The Call Centre provides enhanced customer service delivery by being a one stop shop where customers can make enquiries on bank products and services as well as communicate their queries and complaints to the bank without physically going to the branch. The Call Centre also manages the Internet Banking product. All internet banking applications are processed from the Call Centre.

Function of Call Centre

1−To assist customers with queries and complaints relating to bank products and services such as

---

• How to access various products and services i.e. requirements, procedures, charges
• Branch network and ATM locations
• Branch contact details
• Foreign exchange rates

2−Internet Banking

---

• Processing internet banking applications
• Providing assistance and solutions to customers to queries on the product

Operating Hours

---

08:00hrs to 17:00hrs Monday to Friday
08:00hrs to 12:00hrs Saturday
Closed on Sundays and Public Holidays

Contact Details

---

Kangwa Mwilwa Bweupe
Assistant Manager Call Centre
First Floor Kamwala Branch
Phone: 237022
Email: helpdeskib@financebank.co.zm and callcentre@financebank.co.zm