Finance Bank Disclaimer

The contents of this site are intended for general information only and is not intended to serve as financial or other advice. While every precaution is taken to ensure the accuracy of information, Finance Bank Zambia Limited shall not be liable to any person for inaccurate information or opinions contained herein

DATA PROTECTION AND PRIVACY STATEMENT

Your Personal Information

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This Data Protection and Privacy Statement relates solely to information supplied by you on this Web Site. Finance Bank, the Data Controller ("Finance Bank"), respects the privacy of your personal information. Any personal information provided by you to Finance Bank through this Web Site will be used solely for the purpose of providing you with the services you have requested at this Web Site and for other related purposes including updating and enhancing Finance Bank's records, understanding your financial needs, advising you of other products and services which may be of interest to you and for fraud prevention purposes.
The information collected from you by Finance Bank will be valuable in improving the design and marketing of our range of services and related products for customer use. Finance Bank wishes to assure you that your private information will be treated as confidential and with high standards of security. The use of your information will be kept to the minimum required in order for Finance Bank to provide and to continually monitor and improve its services to our customers and keeping you informed about our products, services and other opportunities within Finance Bank.
It is your responsibility to maintain the secrecy of any user ID and login password you hold.
Other than to those individuals and entities listed below who are under a duty of confidentiality to Finance Bank, your details will not be revealed by Finance Bank to any external body, unless Finance Bank has your permission, or is under either a legal obligation or any other duty to do so. The information provided by you at this Web Site may be disclosed by Finance Bank to:

• Regulators
• Lawyers
• External Auditors
• Third Party Service Providers
• Any Agent acting on our behalf

Data provided by you is retained as long as the purpose for which the data was collected continues. The data is then destroyed unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect Finance Bank's interests. As a general rule, the maximum retention period is 7 years

Customer

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In order to improve our Internet service to you, we will occasionally use a "cookie" and/or other similar files or programs which may place certain information on your computer's hard drive when you visit Finance Bank web site. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of our site. We may use cookies to:

• allow us to recognise the PC you are using when you return to our web site so that we can understand your interest in our web site and tailor its content and advertisements to match your interests (This type of cookie may be stored permanently on your PC but does not contain any information that can identify you personally.);
• identify you after you have logged in by storing a temporary reference number in the cookie so that our web server can conduct a dialogue with you while simultaneously dealing with other customers. (You browser keeps this type of cookie until you log off or close down your browser when these types of cookie are normally deleted. No other information is stored in this type of cookie.);
• allow you to carry information across pages of our site and avoid having to re-enter that information;
• allow you access to stored information if you register for any of our on-line services;
• enable us to produce statistical information (anonymous) which helps us to improve the structure and content of our web site;
• enable us to evaluate the effectiveness of our advertising and promotions.

Cookies do not enable us to gather personal information about you unless you give the information to our server. Most Internet browser software allows the blocking of all cookies or enables you to receive a warning before a cookie is stored. For further information, please refer to your Internet browser software instructions or help screen. Alternatively, information on deleting or controlling cookies is available at http://www.allaboutcookies.org/

Internet Communications

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In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, Finance Bank reserves the right to monitor all internet communications including web and email traffic into and out of its domains.

Your Rights and How to Contact Us

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You may have the right under data protection legislation on payment of a fee to request access to personal information about you held by us and to have it corrected where appropriate. If you have that right and you wish to access or correct or delete any of your personal data held by us, or if you have any questions concerning our Data Protection and Privacy Statement please contact the relevant Finance Bank Data Protection representative. Please write to: contact us.

Contacting You

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In providing your telephone, facsimile number, postal and e-mail address or similar details, you agree that Finance Bank may contact you by these methods to keep you informed about Finance Bank products and services or for any other reason. If you prefer not to be kept informed of Finance Bank products and services, please contact Finance Bank by E-mail.
Finance Bank reserves the right to amend its prevailing Data Protection and Privacy Statement at any time and will place any such amendments on this Web Site. This Data Protection and Privacy Statement is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on Finance Bank in respect of any other party or on behalf of any party.